North America accounts for one-fourth of the global revenue in the headset market. Such a large market is attracting many players who are supplying a wide array of wired office headsets for professional use.
With such variety, it can be tricky picking the wired office headset that suits your needs. Picking the wrong ones can make your business suffer as your agents will get distracted. Look out for the following features when you place the next order for wired headsets for your office.
Quick Connectivity and Dis-Connectivity
When you talk about wearable technology, quick solutions are popular. People are looking for devices that can connect with ease and start working almost immediately. The same applies to a wired office headset. You don’t want your executives to be spending time connecting the headset, while they could be doing something important.
Connectivity is given a lot of weight, but you should also consider how easy it is to disconnect the headset. When you have multiple shifts, you may want agents to have separate headsets for hygiene purposes. So, easy dis-connectivity is also equally important.
Does It Come With Amplifiers and Cables
Some manufacturers don’t include the accessories that are necessary to connect the headset to the PC. It can lead to immediate frustration as they forget to mention that at the time of purchase. Now, you have to buy these items separately. It not only increases your cost but causes delays. So, make sure that the headset comes with all the necessary accessories and is ready to plug-and-play.
Some telephones come with a 2.5mm jack. This is something to look out for as most home-use headsets come with a 2.5mm jack. You may end up buying that instead of the professional use headset. The disadvantage is the cord is small on a home-use headset, and you will have to hover over the telephone to take calls. This beats the purpose of the headset.
Noise-Cancellation or Voice Tube
Noise cancellation is a feature that allows your voice to carry over to the caller with a lot of clarity. This is especially useful in a crowded or noisy workplace. Note that this feature will reduce noise by up to 75%, but not drown it completely.
In a quieter workplace, a voice tube works better as it delivers your voice crisp and clear. They are also cheaper than noise cancellation ones. So, depending on the environment of the workplace, you can pick the one most suitable for your business.
There are many types of headsets available. You can take your pick from over-the-head or over-the-ear. Over-the-head fits on top of the head and covers your ears completely to block outside noises. These work best when the environment is noisy. In quieter places, you can opt for over-the-ear ones which are smaller and discreet.
Similarly, you can pick binaural ones that cover both ears or monaural ones that cover a single ear. In the single ear, you have a choice of the left ear or right ear. Finally, there are the convertible ones that come in multiple wearing styles, and the user can use them at their discretion.
Headsets are common in any business. They make answering and making calls comfortable and hands-free. Picking the right wired office headset requires a lot of thought and consideration.