Class year end again and a lot of graduate students are looking for a job in order for them to enhance and establish their knowledge to their related course. Most of the time it does not happen for reasons, a lot of factors to consider like peer pressure, lifestyle and unconditional stability of life. Call Centers QA`s are popular in today’s society and other people think that when you become a call center agent it’s a “wow” thing, like you can earn lots of money because of the salary, the benefits you’ll get and the friends you will meet. I would say it’s a job for a reason for a good season, in other words there’s a limitation.
Living with bunch of struggling, happiness, competition, teamwork and sometimes disappointments, you can experience all of that in our call center world but we have to learn to love it. Being Focus and Positive these two main ingredients can put you on the level of success, just like other field of work. It’s not like you come in, have a sit, put your headset on, make a call, get a sale, cigarette break, make a call, get a sale, go home and just wait for the cut off and then do it again and again. Being a customer service agent needs flexibility and determination in order for you to get your goal.
Other establishing call center company had been into many issues of bankruptcies, but still some stayed to get along with this past faced existence of changing world. I remember these few lines which I learned from this field, if it’s got to be, it’s up to me. There’s a lot choices out there, but chances are so few. Everyday is a learning process for me. As a graduate marketing student, I would say I already applied my knowledge by interacting to people by means of communicating using telephone without me seeing them personally. Different nationality, accent, cost of living even their personal lives, I experienced knowing all of that.
Sometimes our demands in life change, we are very much confused to our needs and want and let ourselves ignore the availability of what is only there. Just like job, we want something for real for life, something equates to our abilities and strengths. In my call center world it’s more than that, what I’m trying to say is, you will learn things you never thought you would. This is not just English speaking plus confidence equals money, this is all about life, about existence.
The passion and style that call centers brings, can help us adapting the different changes happening inside and out of the country. Let’s say for pessimistic sake the disadvantages of being a call center agent. There’s you’re friendly local hold upper, destroying your sleeping pattern because of working late at night and the number one issue, being the number one customer of all bars especially if it’s pay day. Well, let me take back to what I said, we are living in the changing world then so be it.